19 Sep 5 Star Customer Service: The Ultimate Advantage 5 Star Customer Service: The Ultimate Advantage Friday, September 19, 2025 (1:00 PM to 4:00 PM) 3 Education Credits Carpet Capital Association of REALTORS¨, Dalton, Georgia This In-Classroom class is sponsored by the Carpet Capital Association of REALTORS Details You're Registered! DescriptionLocationInstructorsCancellation Policy When buying a home, stellar Customer Service is crucial to the overall experience for the consumer. This class will teach Real Estate professionals how to deliver “Five Star†customer service that involves giving them prompt response times, education, and smooth problem solving in a high-tech world. Even more so when you consider the fact that there are an alarming number of home sellers who are attempting to do it themselves. However, consumers are willing to engage an Agent for value - ease of sale and overall stellar customer service. This class will provide guidelines and best practices for providing five-star customer service to the consumer before, during, and after a transaction. Students will not only capture a client for the first transaction, but for life. In the meantime, delight their client and snag loads of referrals for the future. (Co-written by Marsha Thompson and Juanita McDowell.) GREC Policy: If you have taken this course in the last 366 days, you will not receive CE credit. GREC School - Georgia Association of REALTORS. GREC School Number 271. School Policy: You must be on time and present for the entire session to receive credit. Class format (In-Classroom or Livestream) is a decision of the Class Sponsor and not GAR. Carpet Capital Association of REALTORS¨ Carpet Capital Association of REALTORS¨204 W Gordon StreetDalton, GA 30720 Map & Directions Marsha Thompson Marsha was born and educated in Pennsylvania. She holds a BA in Political Science and an MBA in Marketing from St. Joseph’s University in Philadelphia. After several years as a Contract Negotiator with the Department of Defense, she worked as a Marketing Representative with IBM Corp.After 10 years in her best position to date as a Stay at Home Mom, Marsha became a licensed REALTOR®. She loves teaching, though, so she combines being a REALTOR® with her other career as an Instructor for In-Motion Consulting. Note: GAR reserves the right to cancel/change any course at any time. If a course is canceled, you will be notified as soon as possible. You will receive either a full refund or, if rescheduled, you may transfer to the new date. GAR is not responsible for any out-of-pocket expenses (lodging, airfare, etc.) you may incur when a course is canceled or rescheduled. GREC School Number 271 - Georgia Association of REALTORSPhotography Waiver: Portions of this GAR course may be photographed, or audio/video recorded for various purposes, including reporting, promotion, archival, or sale and distribution. By registering, you agree that GAR and/or anyone acting on their behalf may photograph or record by audio/video your attendance and involvement in any portion of the course. Furthermore, you agree that the GAR may use these photographs and/or recordings without additional approval or permission and without compensation.